Return and Refund Policy:
At BH Cecil & Sons, we strive to ensure your satisfaction with our services. If you have any concerns or issues with your delivery, please review our Return and Refund Policy below:
- Returns:
- We accept returns for products that are damaged, defective, or not as described upon delivery.
- To initiate a return, please contact our customer service at info@bhcecil.co.uk within 3 days.
- Returned items must be in their original packaging and unused.
- Refunds:
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 3 days, and a credit will be automatically applied to your original payment method.
- Non-Refundable Items:
- Certain items, such as perishable goods or personalised products, are non-refundable.
- Shipping Costs:
- Shipping costs are non-refundable unless the return is a result of our error.
- Contact Information:
- For any questions or concerns regarding returns and refunds, please contact our customer service at info@bhcecil.co.uk
Please note that this policy is subject to change, and any updates will be posted on our website. BH Cecil & Sons reserves the right to modify or amend this policy at any time.